Frequently Asked Questions
Everything you need to know about your flooring and home decor projects.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for flooring materials?
We accept returns on unused, unopened merchandise in its original packaging within 90 days of purchase. Please note that custom orders and final sale items are not eligible for return.
Do you offer professional installation services?
While we do not provide direct installation, we can connect you with local, independent professional installers who specialize in tile, wood, and stone applications.
Can I order samples before making a full purchase?
Yes, we highly recommend ordering samples to see how the materials look in your home's lighting. Samples can be ordered directly from each product page for a small fee.
How do I calculate how much flooring I need to buy?
Measure the square footage of your room and add 10-15% for waste, cuts, and future repairs. Our online calculator on each product page can help you determine the exact number of boxes required.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and offer specialized financing options through our store credit card.