Returns & Exchanges
At Floor And Decor, we want you to be completely satisfied with your purchase. If your flooring or decor project isn't exactly what you envisioned, you can return most items in their original condition within 90 days of purchase with a valid receipt.
Verify Eligibility
Ensure your items are in their original, unopened packaging and were purchased within the last 90 days.
Gather Documentation
Locate your original sales receipt or order confirmation email to ensure a smooth refund process at the service desk.
Visit a Store
Bring your items and proof of purchase to any Floor And Decor location for an immediate exchange or refund to your original payment method.
Process Refund
Once our team inspects the materials, your refund will be issued. Please note that shipping charges are non-refundable and a restocking fee may apply to certain special orders.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing